We are moving to a new clinical records system within the surgery called SystmOne, which is used by the majority of local surgeries and hospitals. As a patient you should not notice any change in the care you receive, but there will be a couple of temporary arrangements you need to be aware of during the changeover period.
Appointments will be limited from the 18/11/19 – 27/11/19 and will be “Book on the day” only. There will be no Diabetic or Asthma Reviews, Health Checks or Baby Clinics.
Online Services will be suspended from 18/11/19 – 27/11/19. During this period you will not be able to use the online system for booking appointments, accessing records or ordering medication. If you are already an online user you will be sent login details and instructions for new SystmOnline when the new clinical system is in place.
Routine test results may take a little longer to come through.
All Surgery Staff will be undergoing intensive training relevant to their roles before the system goes live and we ask for patience while this happens and everyone gets used to new systems.